General Jobs
Digital Recovery Officer
UGAFODE Microfinance Limited (MDI) - Uganda
Verified SourceNo Application FeeDeadline captured
Location
Uganda
Work type
Full-time
Deadline
10 Jul 2026
Overview
- Issues Arrears notice: On daily basis calls and follows up on clients that have not settled their monthly obligations to improve portfolio quality and avoid financial losses to the institution.
- Schedules repayment plans: Discusses debt repayment plans with defaulting clients and recommends to management; accounts that would require restructuring accordingly, so as to enhance loan portfolio quality.
- Branch support on loan balances: Supports branches by responding to queries regarding loan account balances raised by customers for effective communication and customer service and ensures all client files are up-to-date with necessary communications, correspondences and file notes to ease the debt recovery procedures whenever may arise.
- Accounts management: Responds to customer queries regarding the status of their loan accounts including reconciliations in case their accounts have irregularities.
- Support in ensuring Arrears management System is updated and files under recovery unit are scanned and uploaded on the Arrears Management System.
- Compliance & Reporting: Ensures timely capturing of cash flows in the system for proper IFRS reporting to minimize provisioning and compliance.
Verified job snapshot
Job Summary
Employer
UGAFODE Microfinance Limited (MDI)
Location
Uganda
Job type
Full-time
Industry
General Jobs
Date posted
7 Jul 2026
Deadline
10 Jul 2026
Salary
Not disclosed
Education
Degree
Core Responsibilities
- Schedules repayment plans: Discusses debt repayment plans with defaulting clients and recommends to management; accounts that would require restructuring accordingly, so as to enhance loan portfolio quality.
- Branch support on loan balances: Supports branches by responding to queries regarding loan account balances raised by customers for effective communication and customer service and ensures all client files are up-to-date with necessary communications, correspondences and file notes to ease the debt recovery procedures whenever may arise.
- Accounts management: Responds to customer queries regarding the status of their loan accounts including reconciliations in case their accounts have irregularities.
- Support in ensuring Arrears management System is updated and files under recovery unit are scanned and uploaded on the Arrears Management System.
Requirements and Qualifications
- Skills and Experience:Management Minimum of Bachelor degree in Economics, Statistics, Commerce, Business Administration or any other related qualification.
- At least 2 years’ experience as credit officer or credit administration or in debt recovery.
- Any past experience working in a call centre from a Financial Institution is added advantage.
- Basic understanding of the legal framework Thorough understanding of the UGAFODE (MDI) credit policies & procedures Sound knowledge and understanding of relevant banking (i.e.
- MDI Act/IFRS guidelines) and regulations on asset quality/credit legislation High levels of integrity and confidentiality.
- Team building skills Agility, negotiation & analytical skills Note: UGAFODE provides equal opportunity in employment to all people without regard to their gender.
- Therefore, women are also encouraged to apply Issues Arrears notice: On daily basis calls and follows up on clients that have not settled their monthly obligations to improve portfolio quality and avoid financial losses to the institution.
- Schedules repayment plans: Discusses debt repayment plans with defaulting clients and recommends to management; accounts that would require restructuring accordingly, so as to enhance loan portfolio quality.
Working Conditions
- Full-time role based in Uganda.
- No application, interview, registration, or processing fee should be paid.
How to Apply
Apply through the Apply Uganda application form on this page. The original job-board capture is kept for admin review only.
Apply Uganda safety note: do not pay application, registration, interview, or processing fees for this role.